At Grab Foli, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand our procedures and guidelines.

Returns

1. Eligibility for Returns:

   • Products can be returned if they meet the following criteria:
     • The item is defective or damaged upon delivery.
     • The item is incorrect (different from what was ordered).
   • Returns are only accepted within 7 days of receiving the product.

2. Conditions for Returns:

   • The product must be unused and in its original packaging.
   • All original tags, accessories, and documents must be included.
   • Products showing signs of wear or tampering are not eligible for return.

3. Non-Returnable Items:

   • Wearable items such as personal hygiene accessories or devices are non-returnable for safety and health reasons.
   • Customized or personalized products are not eligible for return.

4. Return Process:

   • To initiate a return, please email us at admin@Grabfoli.com with the following details:

     • Order number.
     • Description of the issue.
     • Photos of the product showing the defect or damage (if applicable).

   • Once your return request is approved, you will receive instructions for arranging the return.

5. Return Shipping:

   • Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake or defect caused by Grab Foli.

Refunds

1. Eligibility for Refunds:

   • Refunds are processed only for items that meet our return eligibility criteria.

2. Refund Method:

   • As we exclusively offer Cash on Delivery (COD), refunds will be issued in the form of a store credit or replacement product, based on your preference.
   • No cash refunds are provided.

3. Refund Process:

   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.
   • If approved, your refund (store credit or replacement) will be processed within 5-7 business days.

Exchanges

• Exchanges are subject to product availability and will only be processed for defective, damaged, or incorrect items.
• To request an exchange, follow the same procedure as outlined in the Return Process section.

Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at:
Email: admin@Grabfoli.com

We are committed to resolving your concerns promptly and ensuring a hassle-free shopping experience.